1. Registration


Users who intend to make use of the services on the site must proceed to Registration. The user who proceeds to Registration guarantees that he/she has read the privacy policy and that the personal data released are true, correct and up to date, assuming all responsibility for the information provided.

The user is solely responsible for the safekeeping and use of the password issued upon registration. For any illegal or improper use of the site made through the use of the identification password, the user will answer for his own fact even if not intended by him or attributable to third parties.


  1. Acceptance of the general conditions of sale


The contract entered into between Janhe S.r.l.s. and the customer must be considered concluded when the customer’s acceptance of the proposed sale arrives. Said acceptance, in order to be effective, must be completed by the payment of the entire supply or, where permitted, by the payment of the deposit for the amount provided for each product, with the right for the professional, pursuant to art. 54 of the Consumer Code, due to the unavailability, even temporary, of the good or service requested, to dissolve the contract without penalty, providing to reimburse the customer the sums paid by the latter.                                                                                                                    

By placing a purchase order, with of the modalities provided in the proposals, the Customer declares to have read the conditions of sale accepting them and recognizing them as valid and effective between the parties. He also recognizes as legitimate the purchase procedure, which he accepts in full, together with the general conditions of sale and payment.

The formulation of the order, even if accompanied by the payment of the full amount of sale, is not suitable to determine any expectation in the head of the user being able [company name], for unavailability even temporary of the good or service requested, proceed to cancel the order, refunding all amounts to the customer, whether professional or consumer. Is excluded any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or property, caused by the cancellation, even partial, of an order.


In case of any flaws or defects found, please contact us within 24 hours of receipt of the package.


  1. Method of purchase


The Customer may purchase only the products in the electronic catalog of Janhe S.r.l.s., at the time of placing the order and viewable online at (URL) https://www.janhe.it, as described in the relevant information sheets. It is understood that the image accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the picture. All information supporting the purchase (Glossary, Buying Guide, etc…) is intended as mere generic information material, not referring to the real characteristics of an individual product. The Company may not execute any orders received in the event that material errors occur in the ‘insertion of product data, provided that they are recognizable (pursuant to art. 1431 c.c.) and not attributable to the activity of Janhe S.r.l.s. (for example, generated by technical failures or line drops) committing itself to provide the Consumer, as soon as possible, the correct information, for the evaluations of the case.

The correct receipt of the order is confirmed by an e-mail reply, sent to the e-mail address registered by the Customer. This confirmation message will contain the Date and Time of execution of the order and a Customer Order Number, to be used in any further communication with Janhe S.r.l.s. The message will repeat all the data entered by the Customer, who agrees to verify the correctness and promptly communicate any corrections, in the manner described above.

Janhe S.r.l.s processes purchase orders for products offered for sale within the limits of existing quantities in stock. Therefore, the execution of the purchase order is subject to the stock availability of the products themselves. In any case, the Company undertakes to promptly notify the Customer of any unforeseeable depletion of stock due to excess demand or other causes, allowing the customer to carry to credit any amount already paid, on another order, or to obtain a refund. The procedure of verifying stock availability, also involving third parties (e.g. suppliers, transporters etc.) may adversely affect the processing time of purchase orders, which may be postponed from a minimum of one day to a maximum of 15 days, during which time the selling company will inform the customer about the evolution of the procedure.                                                                                                                             

Purchase orders are processed in the indicative terms reported in the sales proposals and, in any case, within the terms of the law always save the possibility of dissolving the parties from their respective obligations due to unavailability, even temporary, of the requested good or service. Failure to execute the purchase order within the terms of the law, may determine in favor of the customer only the right to cancel the order and receive a refund of all sums paid for the purchase.


Janhe S.r.l.s. reserves the right to change the prices of products that are listed on the Site at any time. Any changes to product prices will not, however, be effective with respect to Customers who have already placed an Order.


  1. Shipping and Delivery


The Customer with the conclusion of the Order, accepts the conditions of sale and the conditions of shipment of the items listed on our site at the link: Payment and Delivery


  1. Right of withdrawal


The buyer has the right to withdraw from the purchase and sale contract, within 7 days. The withdrawal period expires after 7 days from the day the buyer or a third party, other than the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, the buyer must inform us of his or her decision to withdraw from this contract by an express statement to be sent in one of the following ways:


By email to the certified email address: contact@janhe.it

By registered mail by sending a letter to the address at the bottom of the site

To comply with the withdrawal period, it is sufficient to send the notice regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.


In case of withdrawal, the buyer will be refunded all payments he/she has made to us, excluding delivery costs, without undue delay and in any case no later than 10 days from the day we are informed of the decision to withdraw from the purchase and sale contract.


Said refunds will be made using the same means of payment used for the initial transaction. In any case, the buyer will not incur any costs as a consequence of such a refund. The direct costs of returning the goods will be borne by the purchaser and the refund will remain outstanding until receipt of the goods, or until the consumer demonstrates that he or she has returned the goods, whichever is earlier. The purchaser is requested to return the goods or deliver them personally to the address at the bottom of the site without undue delay and in any event within 10 days from the day on which he/she notified us of his/her withdrawal from this contract. The deadline is met if the buyer returns the goods before the expiration of the 10-day period.